Luxury Retreat Collection
Privacy Policy
- Effective Date: October 2025
- Last Updated: October 2025
1. Introduction
Luxury Retreat Collection (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.luxuryretreatcollection.com.au (the “Site”), make a booking, or otherwise interact with our services.
By using our website or providing personal information to us, you consent to the terms of this Privacy Policy and the collection, use, and disclosure of that information as described below.
2. Who We Are
Luxury Retreat Collection operates a portfolio of premium holiday accommodation properties in Berry, New South Wales, and surrounding regions. We provide online and direct booking services for short-stay guests, property management for owners, and curated experiences for visitors.
We manage all guest communications, bookings, and data handling in compliance with Australian privacy law.
3. Information We Collect
3.1 Personal Information
- Full name
- Contact details (email address and mobile number)
- Booking and stay details (dates, property, number of guests, preferences)
- Payment information (processed via secure third-party gateways)
- Identification details (for guest verification where legally required)
- Communication records (emails, messages, calls)
- Feedback, reviews, or testimonials
3.2 Automatically Collected Information
When you visit our Site, we may automatically collect:
- IP address and geolocation data
- Browser type and operating system
- Pages viewed, visit duration, and clickstream data
- Cookies and similar tracking technologies (see Section 8)
3.3 Information from Third Parties
We may receive information from:
- Booking platforms (Airbnb, Booking.com, etc.)
- Payment processors (Stripe, PayPal, Square, etc.)
- Marketing partners or affiliates
- Social media platforms (if you engage with our profiles or ads)
4. How We Use Your Information
We use your personal information to:
- Process and manage bookings, reservations, and guest communications
- Provide customer support and respond to inquiries
- Send booking confirmations, updates, and important notices
- Process secure payments and issue invoices
- Personalise your stay and offer curated experiences
- Improve our website, services, and guest experience
- Send marketing communications (only with your consent)
- Comply with legal, tax, and regulatory obligations
5. Legal Basis for Processing
We process your information under one or more of the following legal bases:
- Consent: You have given clear consent for us to process your personal data.
- Contractual necessity: Processing is required to fulfil our agreement with you (e.g., booking your accommodation).
- Legal obligation: Processing is required by law (e.g., for tax or safety reporting).
- Legitimate interests: Processing is necessary for our business operations, provided it does not override your privacy rights.
6. Disclosure of Information
We may share your information with:
- Property managers or owners of the accommodation you booked
- Third-party service providers (cleaning, maintenance, concierge, marketing, IT hosting, payment processors)
- Professional advisers (accountants, lawyers, auditors)
- Law enforcement or regulatory bodies where required by law
We do not sell or rent your personal data to third parties. All third parties we work with are contractually required to protect your information and only use it for the purpose we specify.
7. Data Storage and Security
We store your personal data securely on encrypted servers and restrict access to authorised personnel only. We use industry-standard safeguards such as:
- SSL encryption for website and payment data
- Firewalls and intrusion detection systems
- Secure data backups and access controls
- Staff confidentiality agreements
While we take all reasonable measures, no transmission of data over the internet is 100% secure. You acknowledge that you provide information at your own risk.
8. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
- Enhance your browsing experience
- Analyse website traffic and usage
- Remember preferences and login details
- Deliver targeted advertisements (where consented)
You may disable cookies in your browser settings, but some features of our Site may not function properly without them.
9. Marketing Communications
With your consent, we may send you promotional materials, special offers, or newsletters related to Luxury Retreat Collection. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly at privacy@luxuryretreatcollection.com.au.
We comply with the Spam Act 2003 (Cth) and only send communications that are relevant, lawful, and consent-based.
10. International Data Transfers
11. Retention of Information
We retain your personal information only for as long as necessary to:
- Fulfil the purpose it was collected for
- Meet legal and accounting obligations
- Resolve disputes or enforce agreements
When no longer required, data is securely deleted or anonymised.
12. Your Rights
You have the right to:
- Access and obtain a copy of your personal data
- Request correction or updates to inaccurate information
- Withdraw consent for marketing or processing
- Request deletion of your data where legally applicable
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
Requests can be made by contacting us at privacy@luxuryretreatcollection.com.au.
13. Third-Party Links
14. Children’s Privacy
15. Changes to This Policy
16. Contact Us
For questions, concerns, or complaints about our privacy practices, please contact: Luxury
Retreat Collection Email: privacy@luxuryretreatcollection.com.au